Refund policy

RETURNS

1. Before returning any products, please contact us using the CONTACT US tab in our website for preauthorization. Products will not be approved for return after 7 days of delivery.

 

1. No returns are accepted for refrigerated items such as probiotics or nutritional bars.

 

1. We reserve the right not to accept returns if products are being returned due to change of mind.

 

1. If return is accepted, you can choose for us to either refund you the purchase price of the product or issue store credit.

 

1. Shipping costs are non-refundable for purchases and returns.

 

1. Please package items with sufficient cushioning. If items are broken or damaged during transit, we cannot issue credit for them.

 

1. Products must be returned within 7 days after we have authorised the return.

 

1. Items will be inspected. Products must be unopened in clean condition with the seals intact. Please, no marker, ink, glue, scratches, tears, or dents. 

 

1. Your return box can be shipped back via courier services such as NZ Post to the return address provided to you at preauthorization.